Day of
Checkpoints
Redeem food, swag, or add-ons at stations with clear entitlement rules.
Checkpoints are stations after the main door (lunch lines, swag tables, workshop rooms), each with its own scan rules. Use them when “got in the building” is not enough; you need to know if this person may redeem a specific benefit.
When to use checkpoints
Food & drink
Lunch or dinner redemption so each ticket gets one meal.
Swag pickup
T-shirts and goodies without double claims.
Session entry
Limited rooms or workshops that need capacity control.
Add-ons
Benefits sold with the ticket or as upgrades.
If you only need door arrival, Check-in alone is enough.
Entitlements
Each checkpoint checks whether the attendee’s ticket or add-ons allow redemption. Staff see a clear yes/no instead of guessing from a spreadsheet.
That means ticket setup matters: if VIP includes lunch and General does not, configure entitlements so the lunch station enforces it.
Operating a station
Open the station view
Launch the checkpoint view for that station on a phone or tablet.
Scan or look up
Scan the attendee or search by name / code.
Confirm redemption
Complete redemption when entitlement is valid. If denied, direct the guest to help desk rather than arguing at the table.